“What we see in companies that are doing really well is that they’re trying to be easy to deal with for both their suppliers and their customers.”
– Dan Reeve, Director of Sales and Business Development at Esker
As companies continue striving to maintain and/or achieve efficiency in times deeply affected by global business disruption, the main focus of many business leaders has shifted to the order-to-cash (O2C) cycle. In a lot of cases, invoices were still being managed in manual, paper-based environments — until the pandemic sent most office workers home, that is. Now accounts payable (AP) and order management are high priority for digitization, and companies are quickly learning that the systems they currently have in place aren’t designed to accomplish what they need now and in the future.
Esker’s Director of Sales and Business Development, Dan Reeve, recently sat down to talk with Scott Luton and Greg White from Supply Chain Now for an in-depth conversation about increasing supply chain visibility and cash flow, and the people, technologies, best practices and critical issues affecting O2C efficiency today. Listen to their discussion to discover how companies that are successfully improving their efficiency are doing it without disrupting neither their customers nor suppliers, and where in the O2C cycle AI-driven automation like Esker can be implemented to make the overall process smarter and more effective for businesses.
You’ll learn proven tips and strategies for unlocking new value and visibility in O2C cycles to improve cash flow in tough times, and hear Dan’s expert advice/answers on hard-hitting questions, such as:
- What is the O2C cycle, and why is it such a priority?
- How does enabling visibility in procure-to-pay (P2P) and O2C cycles help organizations and influence a supply chain leader’s decision to take action?
- What bottlenecks are popping up in different stages of the O2C process that really disrupt a company’s supply chain and other aspects of the organization?
- Is there anything business leaders are overlooking when they look to move at the speed of 2020 and beyond?
- What do you see finance and supply chain leaders doing to compensate for/correct or protect themselves and their organizations in times like this?
- Are there particular things/features leaders are looking for in an O2C solution that can help mitigate risk?
- What are some things supply chain leaders should look out for as they evaluate O2C automation solutions?
Right now, cash flow management and emerging technologies are at the top of many C-level priority lists, and AI-driven O2C automation has the ability to combine them so supply chain leaders can achieve greater efficiency that still meets overall business needs, such as:
- Uniting people and processes to improve collaboration
- Streamlining payment and cash flow to bolster bottom lines, even in difficult times
- Improving experiences for both customers and customer-facing staff
- Creating new revenue opportunities to promote future profitability
- Enabling workplace flexibility to allow for seamless operation should business disruption occur
Listen to the episode now and learn how to create a highly efficient and future-proof O2C operation.
